Serge Genetet
Executive Vice President, Asia Pacific

Serge Genetet joined Arkadin in April 2008 and is responsible for Arkadin’s Asia Pacific operations.

Before joining Arkadin, Serge was Senior Vice President, Asia Pacific Operations at InfoVista, a leading provider of performance monitoring solutions. In this position, he was responsible for sales, marketing, and customer service within the Asia-Pacific region. Prior to InfoVista, Serge was Worldwide Director of the Service Level Agreement Department at SITA Equant, a leading Communication and Service Provider (now Orange Business Services, a subsidiary of France Telecom). Prior to Equant, Serge provided consulting services to large European companies. He was also CEO and founder of Helix, a financial software company based in France.

Serge is a graduate of Ecole Centrale de Paris.

Pankaj Gupta
Managing Director, India

Pankaj Gupta started with Arkadin in 2008 as Managing Director for the India business and is responsible for managing the Arkadin business in India. He had his own conferencing company by the name of ConferIndia which was integrated with Arkadin through a joint venture between Arkadin & ConferIndia.

Prior to starting with Arkadin, Pankaj has successfully established a full service IT outsourcing company providing services to its global customers in the domain of CAD/GIS and Web Services and remote technical support services. He was the co-founder of the business and setup the entire sales and delivery infrastructure for the company which now has team strength of more than 200 people and revenues of over US $ 4million.

Pankaj is a graduate in business management from University of Delhi, India.

Jimmy Lim
Client Care Director, Asia Pacific

Jimmy joined Arkadin in 2009 as Client Care Director, Asia Pacific and is a key member of the management team within Asia Pacific. He is responsible for leading all aspects of Customer Care, Project Management, Pre-Sales Engineering and Service Level Management

Prior to joining Arkadin, Jimmy spent 3 years at InfoVista managing a team of software engineers and consultants as Director of Professional Services. Before joining InfoVista, Jimmy spent 23 years with Equant (now Orange Business Services), where he held several management positions, including Regional Director APAC, Managed Services.

Jimmy graduated from City & Guild of London Institute in Computer Programming and Data Processing.

Neil Persaud
HR Director

Neil Persaud is Human Resources Director, Asia Pacific for Arkadin. As HR Director, Neil leads and sets the vision for HR department and is responsible for developing the HR department across the Asia Pacific Region.

Prior to joining Arkadin, Neil worked in the US holding various HR Management positions where he has dealt with high volume HR issues, both tactical and strategically. His consultative approach to management and business gives him a unique perspective on communications in organizations from both the management and employee perspective.

Neil holds an Executive Masters of Business Administration degree from St. Joseph’s College in New York and is currently a Doctoral Student of Pace University in NY.

Dennis Loh
Operations & IS Director

Dennis Loh is Operations & IS Director, APAC for Arkadin. In his role, he oversees service management, operations management, and the service support centre, including service and infrastructure maintenance and support.

Prior to joining Arkadin, Dennis was heading up the Infrastructure Management Office in a Japanese Bank. He also gained 9 years of invaluable experience in Genesys Conferencing where he was in charge of all aspects of service operations and infrastructure management.

Dennis graduated with a Bachelor of Engineer in Electrical and Electronic from Nanyang Technological University, Singapore.

Joel Chow
Marketing and Product Management Director, Asia-Pacific

Joel Chow, based in Singapore, joined Arkadin in January 2012 and is responsible for Arkadin’s Sales Operations, Corporate Marketing, Product Management and Sales Training for the Asia Pacific region.

Prior to Arkadin, Joel was Executive Director of SingPac Holdings. Before that, he held duo roles as VP Marketing and Managing Director Enterprise Business for GN Netcom Jabra, Asia Pacific region. His achievements include leading the worldwide product management teams for Sun Microsystems, and headed up all Marketing functions for Cisco Systems, Asia Pacific region.

Joel has 18 years of experience within the Consumer Electronics and Information Communications Technology industries, fulfilling regional and global roles based out of Singapore, Shanghai and Silicon Valley.